PLATFORM | USER EXPERIENCE

Talkdesk Workspace for accelerating customer service.

Omnichannel Agent Experience Workspace Single Pane Of Glass

Talkdesk Workspace, it’s more than just a pretty interface. It’s a better way to work. Talkdesk Workspace equips every role in the contact center with the ideal interface to get the job done. The look, feel and functionality of Workspace can be completely personalized. Putting essential information and actions at employees’ fingertips to simplify work, accelerate training, increase adoption and boost productivity. Access Talkdesk CX Cloud applications and integrations, all in one place. Add AppConnect solutions, custom applications and components to create highly tailored experiences for different roles or teams. A centralized feed of notifications ensures employees are alerted to key events, so they can quickly take action. A language selector lets employees personalize their workspace according to their own preferences. Available in the browser or as an easy-to-install desktop client with single sign-on, Talkdesk Workspace is accessible from anywhere. A fully responsive design and always-on-top functionality makes the Workspace simple to resize and move, without ever losing track of it. Talkdesk Workspace, it’s a better way to customize the contact center and a better way to work from Talkdesk.

Talkdesk Workspace features.

Notification center

Alert users of recent events through a centralized notification feed.

Language selector

Let your employees personalize their Workspace with their language of choice.

Responsive design

Stay on track with always-on-top functionality that makes the Workspace simple to resize and move.

Custom themes

Customize the UI to the user’s taste and role while maintaining the intuitive layout and structure.

Personalize the interface to make work easy.

Talkdesk Workspace™ unifies all your CX applications and data on a “single pane of glass,” and allows you to create the ideal interface for every role in the contact center – agent, supervisor, or administrator. Improving the customer experience starts with improving the employee experience. Personalize the Talkdesk interface to match your company’s unique needs and speed time to resolution, build stronger relationships, and create more opportunities.

Omnichannel Agent Experience Workspace Single Pane Of Glass

“Single pane of glass.”

Access CX Cloud™ applications, integrations, and AppConnect™ solutions in one window for a unified experience that accelerates resolution time and boosts productivity.

Workspace Personalized Interfaces

Personalized interfaces.

Organize essential information and actions to minimize complexity, and empower employees with multi-language and accessibility features.

Workspace Consistent Experience

Consistent omnichannel experience.

Reduce learning time and promote adoption with a consistent, familiar experience between channels, applications and integrations.

Workspace Accessible Everywhere, From Any Device

Accessible everywhere, from any device.

Login from a browser or via an easy-to-install desktop client with single sign-on. Extend customer service to on-the-go workers with mobile Workspaces optimized for smartphones and tablets.

Omnichannel Agent Experience Workspace Unparalleled Agent Productivity

Agent Workspace

Empower your agents, elevate your service!

Talkdesk Agent Workspace streamlines customer service by bringing together all essential CX tools and data in one intuitive platform. Industry-specific workspaces come pre-configured with integrations that make critical customer information available on any device.

Let us help you create customer experience magic with the power of AI.

Request a demo to see how AI can boost results for your business.