The rush to go remote led to significant vendor and technology fragmentation, resulting in higher overall licensing costs and toil to manage multiple tech stacks and vendors. Now, to survive through economic uncertainty, contact centers need to optimize their resources to handle more interactions and integrate and consolidate tech stacks and vendors to save on costs.
Join Sheila McGee-Smith, President & Principal Analyst at McGee-Smith Analytics, and Alain Mowad, Director of Product Marketing at Talkdesk, in this masterclass to learn how to simplify your tech stack in order to maximize ROI, drive efficiencies, align teams, and deliver exceptional CX. You’ll take away steps your contact center can act on to:
- Evaluate individual solutions to identify functionality overlap and eliminate unnecessary additional costs.
- Align teams and break down silos caused by disparate systems.
- Reduce the amount of time and effort to manage and maintain multiple technologies.
- Gain a more holistic perspective and consolidate data of your customers and their journey with your company.
Our CX experts will also walk through what a unified contact center looks like, including the streamlined experience when customer service is extended beyond the contact center by connecting agents with the rest of the organization.
Don’t miss this final session in our Cost Savings Masterclass series.
Note: This is the fifth masterclass in a series of 5 that cover how to optimize, save costs, and improve CX.
