As the heart of the contact center operation, agents play a particularly valuable role in driving results. Agent performance is, indeed, a paramount business focus.
This Special Report by Talkdesk and Contact Center Weekly reveals how to position your agents and, thus, your CX function, for success.
Topics include:
- What customers really want – and what that means for agent performance;
- How the rise of AI is impacting agent performance strategy;
- 7 challenges that are inhibiting results;
- 6 opportunities to dramatically elevate agent performance;
- 8 radical performance metrics you should start using right now.
