Logiciel cloud de centre d'appels pour entreprises innovantes.

Engagez le dialogue avec les clients à tout moment, n’importe où, sur n’importe quel canal et à l’aide de n’importe quel appareil, tout en vous intégrant de manière transparente aux systèmes essentiels comme Salesforce.

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Faites de l'expérience client votre avantage concurrentiel avec Talkdesk.

Tout-en-un

La plus large gamme d’applications natives.
Une plateforme unifiée.
Une expérience utilisateur unique.

Adaptable

Flexible pour votre entreprise.
Administration “Des clics, pas de code”.
Autonomisation de vos équipes.

Intuitif

Mise en œuvre rapide.
Interface utilisateur moderne.
Pas de courbe d’apprentissage pour les agents.

Alimenté par l'IA

Interactions intelligentes.
Efficacité opérationnelle.

Intégré

Plus de 60 intégrations.
APIs ouvertes.
Écosystème d’innovation.

Fiable

Plus de 30 certifications de sécurité.
Qualité d’appels optimale.
Authentification et protection contre les menaces.

Plus de 1 800 entreprises innovantes font confiance à Talkdesk.

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Plus de 60 intégrations pour créer votre solution de centre de contact personnalisée.

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Les clients adorent Talkdesk.

Rated 8 out of 10 based on 661 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

Découvrez le centre de contact cloud conçu pour les entreprises innovantes.

Demandez une démonstration gratuite. Nous vous aiderons à créer votre centre de contact. Aujourd’hui.