Talkdesk cloud contact center platform pricing.

Stay ahead of customer needs with AI, digital and industry-specific solutions.

Step 1

Editions & AI products.

Select the right contact center edition for you. Choose an Industry Experience Cloud or a CX Cloud edition.

Industry experience clouds editions.

Financial Services Experience Cloud™ for Banking Edition

$225

USD

  • Talkdesk Ascend AI™
  • Industry Workspace
  • Banking Core Systems Integrations
  • Industry Workflows
  • 99.999% Uptime SLA

Financial Services Experience Cloud™ for Insurance Edition

$225

USD

  • Talkdesk Ascend AI™
  • Industry Workspace
  • Policy Administration and Claims Management Systems Integrations
  • Industry Workflows
  • 99.999% Uptime SLA

Healthcare Experience Cloud™ for Providers Edition

$225

USD

  • Talkdesk Ascend AI™
  • Industry Workspace
  • Policy Administration and Claims Management Systems Integrations
  • Industry Workflows
  • 99.999% Uptime SLA

Retail Experience Cloud™ Edition

$225

USD

  • Talkdesk Ascend AI™
  • Industry Workspace
  • E-commerce Integrations
  • Industry Workflows
  • 99.999% Uptime SLA

CX CLOUD™ GOVERNMENT EDITION

$225

USD

  • Voice Engagement
  • Studio & Routing
  • Real-time Dashboards (Live)
  • Business Intelligence (Explore)
  • Quality Management
  • Workforce Management
  • Connections
  • API Access
  • BYOC (Bring Your Own Carrier)
  • Enhanced Security

CX Cloud editions.

CX CLOUD DIGITAL ESSENTIALS


$85

USD

Per User, Per Month

  • Talkdesk Ascend AI™
  • Digital Engagement (Email, Chat, SMS, Social Messaging)
  • Studio & Routing
  • Connections
  • API Access
  • Real-time Dashboards (Live)
  • Business Intelligence (Explore)
  • Conversations Mobile App
  • Quality Management
  • Feedback
  • Guardian

CX CLOUD VOICE ESSENTIALS

$105

USD

Per User, Per Month

  • Talkdesk Ascend AI™
  • Voice Engagement
  • Studio & Routing
  • Studio Functions
  • Connections
  • API Access
  • Real-time Dashboards (Live)
  • Business Intelligence (Explore)
  • Conversations Mobile App
  • Quality Management
  • Feedback
  • Guardian
  • Workspace Designer
  • Automation Designer
  • Also Available:
  • Digital Access for Essentials
  • 70+ out-of-the-box integrations
  • 100+ AppConnect marketplace

CX CLOUD ELITE

$165

USD

Per User, Per Month

  • Everything in Essentials, plus
  • Custom Reporting with Live & Explore
  • Performance Management
  • Screen Recording
  • Automated Notifications
  • Workforce Management
  • Proactive Outbound Engagement

*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.

Plan your AI adoption journey.

Commit upfront or pay-as-you-go.

*Select capabilities may not be available for add-on with Talkdesk CX Cloud™ Government Edition.

Step 2

Integrations and add-ons.

Additional integrations for your unique environment.

Comprehensive contact center functionality for the Salesforce experience. Boost efficiency, and provide customers with highly personalized engagements with the industry’s deepest integration. Maintain a comprehensive view of the customer and improve contact center performance with unified reporting, right from within Salesforce. And manage it all with clicks, not code.

Salesforce and Talkdesk all-in-one CRM and contact center solution joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. Integrate Salesforce 360° view of the customer with Talkdesk global and reliable voice communications – all within the Salesforce User Interface (UI).

Use a rich feature set with Talkdesk CX Cloud, including intelligent routing, desktop & mobile call control, contact center analytics, WEM, and more, while continuing to take advantage of your PBX investment and your preferred carrier relationship.

Connect your entire enterprise and provide seamless customer support by integrating Microsoft Teams with Talkdesk. Embed collaboration capabilities directly in the agent interface and automate key contact center notifications to relevant individuals or teams.

Talkdesk Oracle Service Cloud Connector combines the the capabilities of Oracle SC and Talkdesk to deliver optimized and personalized customer experiences. Maintain up-to-date contact information and empower agents with the insight necessary to provide quick and positive engagements all directly from the Oracle workspace.

Combine the power of Talkdesk CX Cloud Contact Center platform with SAP C4C enabling your agents to use C4C as a ‘single pane of glass’ when supporting your customers. This pre-built connector allows customers to integrate embed Talkdesk in the C4C user interface working in the background to provide telephony and customer communication capabilities.

Unify the agent experience by providing a deep integration between your call center and IT/customer service desks. Two-way contact and agent sync ensures that data remains consistent and up-to-date.

Integrates Zoom with Talkdesk to enable collaboration between your agents and subject matter experts across the entire organization to work together to provide the best customer experience.

Bring together the AI and customer-journey driven Pega CRM with Talkdesk’s industry leading CCaaS platform to deliver all the tools customers need to meet the expectations of consumers today.

Optimize contact center resources and provide a unified omnichannel customer service experience with seamless contact center integration with Verint WFM and QM.

Create a “single pane of glass” for customers using Talkdesk with Verint® Case Management. Talkdesk Verint CM Connector establishes a continuous data flow between Talkdesk CX Cloud and Verint CM that can help you plan, manage, and track employee work more effectively.

Talkdesk Hubspot Connector enables seamless contact center integration with your CRM system. This integration enables businesses to optimize contact center resources and provide a unified omnichannel customer service experience.

Additional products to meet more needs.

*Select capabilities may not be available for add-on with Talkdesk CX Cloud™ Government Edition.

Step 3

Enhance Experience with Services.

Leverage a dedicated Support Engineer and Technical Account Manager—backed by 24×7 service centers—as your appointed team for escalation management, best practice recommendations, and custom training based on ticket patterns and needs.

Premium Care Plus includes everything in Premium Care, plus quarterly technical reviews and business continuity consulting.

Comply with data provision and security requirements set in heavily regulated industries by partnering with technical support engineers in the United States.

For customers with custom applications, Talkdesk offers custom hosting on the Talkdesk platform.

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