Talkdesk cloud contact center platform pricing.

Select the Talkdesk contact center edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.

CX Cloud Digital Essentials

Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.

$85

USD

Per User, Per Month

  • Digital Engagement (Email, Chat, SMS, Social Messaging)
  • Studio & Routing
  • Connections
  • API Access
  • Real-time Dashboards (Live)
  • Business Intelligence (Explore)
  • Conversations Mobile App
  • Quality Management

CX Cloud Essentials

Gain the essential capabilities to get your hybrid contact center servicing customers including routing, voice engagement, dashboards, reports, APIs, and more.

$85

USD

Per User, Per Month

  • Voice Engagement
  • Studio & Routing
  • Studio Functions
  • Real-time Dashboards (Live)
  • Business Intelligence (Explore)
  • Connections
  • API Access
  • Workspace Designer
  • Automation Designer
  • Conversations Mobile App
  • Also Available:
  • Digital Access for Essentials
  • 70+ out-of-the-box integrations
  • 100+ AppConnect marketplace

CX Cloud Elevate

Elevate your contact center experience with digital customer engagement, automated notifications, quality management, and actionable customer feedback.

$115

USD

Per User, Per Month

  • Everything in essentials, plus
  • Digital Engagement
  • Quality Management
  • Screen Recording
  • Feedback
  • Automated Notifications

CX Cloud Elite

Develop Elite team performance, turn insights into results, mitigate risks of a distributed workforce, & choose from one of four add-ons.

$145

USD

Per User, Per Month

  • Everything in elevate, plus
  • Custom Reporting with Live & Explore
  • Performance Management
  • PICK 1 ADD-ON PACKAGE FROM THREE OPTIONS:
  • Workforce Management
  • Customer Experience Analytics
  • Proactive Outbound Engagement

*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.

Explore our Experience Clouds.

Financial Services Experience Cloud™ for Banking Edition

Financial Services Experience Cloud for Banking includes all capabilities in the Elite edition.

  • Elite edition capabilities, plus
  • Industry Workspace
  • Banking Core Systems Integrations
  • Industry Workflows
  • 99.999% Uptime SLA
  • PICK 2 ADD-ONS FROM 3 OPTIONS BELOW (2 IN TOTAL):
  • Workforce Management
  • Customer Experience Analytics
  • Proactive Outbound Engagement
  • additional available add-ons:
  • Talkdesk Autopilot for Banking
  • Talkdesk Copilot

Financial Services Experience Cloud™ for Insurance Edition

Financial Services Experience Cloud for Insurance includes all capabilities in the Elite edition.

  • Elite edition capabilities, plus
  • Industry Workspace
  • Policy Administration and Claims Management Systems Integrations
  • Industry Workflows
  • 99.999% Uptime SLA
  • PICK 2 ADD-ONS FROM 3 OPTIONS BELOW (2 IN TOTAL):
  • Workforce Management
  • Customer Experience Analytics
  • Proactive Outbound Engagement
  • additional available add-ons:
  • Talkdesk Autopilot for Insurance
  • Talkdesk Copilot

Healthcare Experience Cloud™ for Providers Edition

Healthcare Experience Cloud for Providers includes all capabilities in the Elite edition.

  • Elite edition capabilities, plus
  • Industry Workspace
  • Policy Administration and Claims Management Systems Integrations
  • Industry Workflows
  • 99.999% Uptime SLA
  • PICK 2 ADD-ONS FROM 3 OPTIONS BELOW (2 IN TOTAL):
  • Workforce Management
  • Customer Experience Analytics
  • Proactive Outbound Engagement
  • additional available add-ons:
  • Talkdesk Autopilot for Healthcare
  • Talkdesk Copilot

Retail Experience Cloud™ Edition

Retail Experience Cloud includes all capabilities packaged in the Elite edition.

  • Elite edition capabilities, plus
  • Industry Workspace
  • E-commerce Integrations
  • Industry Workflows
  • 99.999% Uptime SLA
  • Customer Experience Analytics
  • CX Sensors
  • PICK 2 ADD-ONS FROM 3 OPTIONS BELOW (2 IN TOTAL):
  • Workforce Management
  • Customer Experience Analytics
  • Proactive Outbound Engagement
  • additional available add-ons:
  • Talkdesk Autopilot for Retail
  • Talkdesk Copilot

CX CLOUD™ GOVERNMENT EDITION

CX Cloud Government Edition meets the highest information security standards.

  • Voice Engagement
  • Digital Engagement (2 channels)
  • Studio & Routing
  • Real-time Dashboards (Live)
  • Business Intelligence (Explore)
  • Quality Management
  • Workforce Management
  • Connections
  • API Access
  • BYOC (Bring Your Own Carrier)
  • Enhanced Security
Download our pricing datasheet to learn more about our product editions.
DOWNLOAD DATASHEET

Choose add-on packages to extend your capabilities.

*Select capabilities may not be available for add-on with Talkdesk CX Cloud™ Government Edition.

Select additional integrations for your unique environment.

Comprehensive contact center functionality for the Salesforce experience. Boost efficiency, and provide customers with highly personalized engagements with the industry’s deepest integration. Maintain a comprehensive view of the customer and improve contact center performance with unified reporting, right from within Salesforce. And manage it all with clicks, not code.

Salesforce and Talkdesk all-in-one CRM and contact center solution joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. Integrate Salesforce 360° view of the customer with Talkdesk global and reliable voice communications – all within the Salesforce User Interface (UI).

Use a rich feature set with Talkdesk CX Cloud, including intelligent routing, desktop & mobile call control, contact center analytics, WEM, and more, while continuing to take advantage of your PBX investment and your preferred carrier relationship.

Connect your entire enterprise and provide seamless customer support by integrating Microsoft Teams with Talkdesk. Embed collaboration capabilities directly in the agent interface and automate key contact center notifications to relevant individuals or teams.

Talkdesk Oracle Service Cloud Connector combines the the capabilities of Oracle SC and Talkdesk to deliver optimized and personalized customer experiences. Maintain up-to-date contact information and empower agents with the insight necessary to provide quick and positive engagements all directly from the Oracle workspace.

Combine the power of Talkdesk CX Cloud Contact Center platform with SAP C4C enabling your agents to use C4C as a ‘single pane of glass’ when supporting your customers. This pre-built connector allows customers to integrate embed Talkdesk in the C4C user interface working in the background to provide telephony and customer communication capabilities.

Unify the agent experience by providing a deep integration between your call center and IT/customer service desks. Two-way contact and agent sync ensures that data remains consistent and up-to-date.

Integrates Zoom with Talkdesk to enable collaboration between your agents and subject matter experts across the entire organization to work together to provide the best customer experience.

Bring together the AI and customer-journey driven Pega CRM with Talkdesk’s industry leading CCaaS platform to deliver all the tools customers need to meet the expectations of consumers today.

Optimize contact center resources and provide a unified omnichannel customer service experience with seamless contact center integration with Verint WFM and QM.

Create a “single pane of glass” for customers using Talkdesk with Verint® Case Management. Talkdesk Verint CM Connector establishes a continuous data flow between Talkdesk CX Cloud and Verint CM that can help you plan, manage, and track employee work more effectively.

Talkdesk Hubspot Connector enables seamless contact center integration with your CRM system. This integration enables businesses to optimize contact center resources and provide a unified omnichannel customer service experience.

*Select capabilities may not be available for add-on with Talkdesk CX Cloud™ Government Edition.

Select from our service options.

Leverage a dedicated Support Engineer and Technical Account Manager—backed by 24×7 service centers—as your appointed team for escalation management, best practice recommendations, and custom training based on ticket patterns and needs.

Premium Care Plus includes everything in Premium Care, plus quarterly technical reviews and business continuity consulting.

Comply with data provision and security requirements set in heavily regulated industries by partnering with technical support engineers in the United States.

For customers with custom applications, Talkdesk offers custom hosting on the Talkdesk platform.

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