Software de call center em nuvem para empresas inovadoras.

Interaja com os clientes a qualquer hora, em qualquer lugar, em qualquer canal, usando qualquer dispositivo enquanto se integra perfeitamente com sistemas críticos, como o Salesforce.

Talkdesk Cloud Contact Center grey

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Faça da experiência do cliente sua vantagem competitiva com a Talkdesk.

De ponta a ponta

Conjunto mais amplo de aplicativos nativos.
Uma plataforma unificada.
Uma experiência de usuário.

Adaptável

Flexível para o seu negócio.
Administrador “Clicks not Code”.
Empoderamento da linha de frente.

Intuitivo

Implementação rápida.
Interface de usuário moderna.
Nenhuma curva de aprendizado do agente.

Integrado com IA

Engajamentos inteligentes.
Eficiência operacional.

Integrado

Mais de 60 integrações.
APIs abertos.
Ecossistema de inovação.

Confiável

Mais de 30 certificações de segurança.
Qualidade de chamada global.
Autenticação e proteção contra ameaças.

Talkdesk Customer EmployBridge

"A Talkdesk está focada em construir para o futuro, mas não às custas de seus clientes atuais. Eles não apenas ouvem, mas agem com base em nossos comentários e ideias. Conquistamos um verdadeiro parceiro de negócios com a Talkdesk."

Dale Sturgill VP of Call Center Operations, EmployBridge

LER A HISTÓRIA

Mais de 1.800 empresas inovadoras confiam na Talkdesk.

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Mais de 60 integrações para construir sua solução de contact center personalizada.

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Os clientes adoram a Talkdesk.

Rated 8.1 out of 10 based on 659 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

Talkdesk helps our business keep track of the quality and satisfaction customers receive through the Quality assurance system we have in place. In my case, I can see how many calls I have made a day and even for a whole month, which helps me check my strengths and weaknesses through QA.

Nonkululeko Mdladla

1 star2 star3 star4 star5 star

I use Talkdesk to make and recieve calls in order to communicate with customers and be able to manage my time effectively. Talkdesk has features that enable you to be available so customers from all around the world can be able to make calls to you, and also enables me to make calls to customers requesting certain things to assist them.

Nosipho Mkhathini

1 star2 star3 star4 star5 star

Talkdesk has all the important features. We can connect with customers abroad, we can track performance and scores. UAcademy courses can be accessed, we can transfere calls from one department to another without any difficulties. We can make calls easily.

Anganawe Mvana

1 star2 star3 star4 star5 star

We make contact using Talkdesk allowing us to reach international customers. It also helps by notifying us about our Quality once received and helps us track our Service level so we can maintain if needed. We can track/locate certain calls we would need to re-assure if the correct process has been followed or if a certain thing needs to be confirmed.

Phindile Shelembe

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

Experimente o contact center na nuvem para empresas inovadoras.

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