See Talkdesk Quality Management and Performance Management in action.

Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction.

Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring.

Get a snapshot view of agent and team performance across a variety of critical contact center KPIs enriched with visual thresholds for benchmarks and established goals.

Trigger personalized coaching workflows tied to individual agent performance data directly from the leaderboard to maximize its impact on future performance.