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Talkdesk helps financial institutions reimagine the client and member experience.

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Talkdesk Financial Services Experience Cloud for Banking key features.

Out-of-the-box integrations

Integration with core banking systems, including Fiserv, Jack Henry, FIS, and CRMs, connect vital client data including account details and transactions for a holistic view.

Financial services agent workspace

A personalized interface allows agents to easily manage client or member interactions with a unified desktop.

Pre-built client and member workflows

Workflows leverage AI and integrations to automate processes and streamline account servicing, lending, and payments & collections.

Pre-trained virtual agents

Autonomously solve customer issues with a human-like experience powered by GenAI that’s pre-trained to understand banking scenarios and handle them with empathy.

Experience the future of banking CX with connected, intelligent, and secure interactions across any channel.