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Key features.

Voice engagement

Route calls based on out-of-the-box variables, or configure your own custom attributes.

Digital engagement

Interact with customers on their preferred communication channel.

Orchestration and routing

A visual routing designer enables non-technical users to build IVR menus and flows with clicks, not code.

Connections

Build custom integrations between Talkdesk and third-party systems.

API access

Fully documented APIs are available to connect and synchronize other apps with your contact center.

BYOC (bring your own carrier)

Gain the benefits of a leading cloud-native contact center platform while maintaining your existing telephony infrastructure and carrier relationships.

Agent workspace

Surface customer data on a “single pane of glass” so agents know who’s contacting them and have the necessary context.

Standard reporting

Improve contact center performance with a comprehensive set of out-of-the-box reports and dashboards.

Custom reporting

Use custom calculations to report on virtually any metric and define a more granular and bespoke view of your contact center data.

Quality management

Evaluate contact center agent interactions and provide agents with actionable feedback to improve service delivery and customer satisfaction.

Workforce management

Anticipate customer demand and plan and develop staff schedules more effectively with accurate, omnichannel forecasts.

30+ security certifications

Our CX Cloud platform features 30+ security certifications, including SOC 2 and 3, ISO 27001, PCD DSS Level 1, HIPAA, and GDPR.

Rated 8 out of 10 based on 664 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe