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Talkdesk helps providers reimagine patient experience.

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Put Patients In Context

A purpose-built PX solution for providers’ needs.

Healthcare Experience Cloud™ comes pre-integrated with healthcare systems of record, pre-designed with provider-patient workflows, and pre-trained with AI for healthcare expertise. Providers can realize value faster while positively impacting patient interactions.

Key features.

EHR integration

Standards-based APIs surface patient records for tailored interactions.

Healthcare provider Agent Workspace

Patient information in a single interface.
Efficient EHR shortcuts.

Virtual agents for healthcare

Automate nearly any healthcare contact center touchpoint, from checking symptoms and locating the best provider, to managing appointments, making PCI-compliant payments, prescription refills and more, with a human-like experience powered by GenAI.

Pre-built provider workflows

Streamlined processes.
Simple and convenient patient assistance.

Pre-trained healthcare AI

No-code interface.
Medical grade speech-to-text.
Recommended best actions.

Proactive engagement

Omnichannel communications.
Personalization and outreach rules.

Customers love Talkdesk.

Rated 7.9 out of 10 based on 666 reviews and ratings onTrustRadius logo

Want a closer look at the cloud contact center solution built to help organizations deliver better patient experience?