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Thanks - the Talkdesk Team.

Get an overview of how different roles in a healthcare organization utilize purpose-built cloud contact center software to deliver a better patient experience.
<ul class="text text--16">
<li>See how a system administrator configures and customizes Talkdesk for their health system.</li>
<li>Get a deep dive into how to handle patient interactions quickly and accurately across all key channels.</li>
<li>Learn how agents and staff use Talkdesk for proactive communications and to gather insights.</li>
</ul>
Watch the full demo or explore specific features, you decide!
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See Talkdesk Healthcare Experience Cloud for Providers in action.

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Healthcare Experience Cloud™ comes pre-integrated with healthcare systems of record, pre-designed with provider-patient workflows, and pre-trained with AI for healthcare expertise. Providers can realize value faster while positively impacting patient interactions.

A purpose-built patient experience solution for the contact center.

panel

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

trustpilot

Standards-based APIs surface patient records for tailored interactions.

EHR integration

Patient information in a single interface. 
Efficient EHR shortcuts.

Healthcare provider Agent Workspace

Conversational bots for patient self-service.

Virtual agents for healthcare

Streamlined processes. 
Simple and convenient patient assistance.

Pre-built provider workflows

No-code interface. 
Medical grade speech-to-text. 
Recommended best actions.

Pre-trained healthcare AI

Omnichannel communications. 
Personalization and outreach rules.

Proactive engagement

features

Want a closer look at the cloud contact center solution built for healthcare?

Request a demo of the Talkdesk Enterprise Contact Center Platform. We’re Helping 1400+ Companies Have Better Conversations

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