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A single pane of glass made with “Where’s my order?” and “How do I make a return?” in mind.
Live Chat
Having a chat option on your website is no longer a nice-to-have. It’s a must. Our chat options make it easy for your agents to help your customers, and for your customers to help themselves.
Single Pane of Glass
With our Retail Agent Workspace, your agents will automatically know who they’re talking to, what they’ve ordered or contacted about in the past, and where their order is.
Shopify Integration
Our out-of-the-box and bisynchronous integration with Shopify makes it easy for your agents to cancel orders or change shipping addresses directly from the agent workspace. Plus, pre-mapped data means you can get up and running with Talkdesk in no time.
Out-of-the-box retail workflows
Improve your agents’ call compliance and ramp time with pre-built conversation flows that come pre-integrated into the agent workspace. PS: We’ve already designed some common retail ones for you!