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Companies around the world rely on Talkdesk to optimize customer experiences.

ibm
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zumiez
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Business Agility Demand Talkdesk Products

An end-to-end cloud contact center solution.

Talkdesk offers an end-to-end cloud contact center solution for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics, all on a single, unified platform.

"With Talkdesk, I can focus on what is important to customers, instead of fighting with our phone system. Not having to worry about your technology is half the battle."

Megan Miles Customer Service Manager at Zumiez

CX Cloud advantages.

Native

Broadest suite of native apps.
One unified platform.
One user experience, device agnostic.

Adaptable

Flexible to change with your business with low-, no-, and custom-code tools.
Customizable Workspace, reporting & integrations.
“Clicks not Code” administration.

Integrated

60+ pre-built integrations.
Easy custom integrations.
AppConnect Marketplace.

Trusted

30+ security certifications.
Companies around the world rely on Talkdesk to optimize their most critical customer service processes.
Authentication & Threat Protection.

Intuitive

Fast deployment.
Fast onboard.
Fast time to value.

AI for every day

Powerful AI platform.
AI-based apps to automate customer self-service, empower agents, mitigate fraud, and operationalize AI.
Human-in-the-loop technology with AI Trainer.

Customers love Talkdesk.

Rated 8 out of 10 based on 666 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

Experience how to personalize every sales and support interaction.