Cloud call center software for innovative enterprises.

Engage with customers anytime, anywhere, in any channel, using any device while seamlessly integrating with critical systems like Salesforce.

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Make customer experience your competitive edge with Talkdesk.

End-to-end

Broadest suite of native apps.
One unified platform.
One user experience.

Adaptable

Flexible for your business.
“Clicks not Code” admin.
Front line empowerment.

Intuitive

Fast implementation.
Modern user interface.
No agent learning curve.

AI-infused

Intelligent engagements.
Operational efficiency.

Integrated

60+ integrations.
Open APIs.
Innovation ecosystem.

Trusted

30+ security certifications.
Global call quality.
Authentication & threat protection.

Talkdesk Customer EmployBridge

"Talkdesk is focused on building for the future, but not at the expense of their current customers. They not only listen, but they take action on our feedback and ideas. We’ve gained a true business partner with Talkdesk."

Dale Sturgill VP of Call Center Operations, EmployBridge

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Over 1,800 innovative enterprises rely on Talkdesk.

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60+ integrations to build your custom contact center solution.

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Customers love Talkdesk.

Rated 8.1 out of 10 based on 657 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

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Talkdesk helps our business keep track of the quality and satisfaction customers receive through the Quality assurance system we have in place. In my case, I can see how many calls I have made a day and even for a whole month, which helps me check my strengths and weaknesses through QA.

Nonkululeko Mdladla

1 star2 star3 star4 star5 star

Talkdesk has all the important features. We can connect with customers abroad, we can track performance and scores. UAcademy courses can be accessed, we can transfere calls from one department to another without any difficulties. We can make calls easily.

Anganawe Mvana

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It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

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In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

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Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

Experience the cloud contact center for innovative enterprises.

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