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Customers are demanding faster and more flexible support from their favorite brands. With Talkdesk Customer Experience Management Software, you have the tools needed to provide excellent customer service across any channel.

hero

Broadest suite of native apps. 
One unified platform. 
One user experience.

End-to-End

Flexible for your business. 
“Clicks not Code” admin. 
Front line empowerment.

Adaptable

Fast implementation. 
Modern user interface. 
No agent learning curve.

Intuitive

60+ integrations. 
Open APIs. 
Innovation ecosystem.

Integrated

30+ security certifications. 
Global call quality. 
Authentication &amp; threat protection.

Trusted

Make customer experience your competitive edge with Talkdesk.

features

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

trustpilot

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Thanks - the Talkdesk Team.

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With Talkdesk Customer Experience Management Software, you have the tools needed to provide excellent customer service across any channel. Get a free demo.

Customer experience management software.