Companies that love their customers use Talkdesk AI.

Discover how our AI-powered Cloud Contact Center platform can enhance your customer experience.

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Memorial Healthcare System Can You Share The Business Impact Of Moving To Talkdesk

“My passion is taking care of people and healthcare, and by adopting modern cloud technology, we’re seeing that come together to help more patients get through that digital front door than we ever could before.”

Jeff Sturman Sr. VP and Chief Digital Officer at Memorial Healthcare System

Innovative companies globally rely on Talkdesk.

Conversational AI reduces check balance time by 90%

WaFd Bank

Conversational AI reduces check balance time by 90%
Automation reduces patient wait times and boosts clinic answer rates 40%

Carbon Health

Automation reduces patient wait times and boosts clinic answer rates 40%
AI-based optimization increases sales conversion by 26%

JK Moving Services

AI-based optimization increases sales conversion by 26%
AI improved handle, hold, and wait times

British Columbia Lottery Corporation

AI improved handle, hold, and wait times
$100K annual savings through automation

Sysco

$100K annual savings through automation
Doubled self-service rate with AI

Quadient

Doubled self-service rate with AI
Top Eight Measurable Benefits Moving Cloud Cc

Discover more benefits.

Talkdesk delivers enterprise scale with consumer simplicity. Our platform is adaptable and integrates with your other core technologies—so your contact center maximizes technology investments and drives better outcomes.

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Leader in AI

With an AI-first approach, we help businesses serve their customers efficiently, effectively, and responsibly across any channel.

Trusted

30+ security certifications.
Global call quality.
Authentication & thread protection.
94% customer satisfaction score.

Flexible

Open platform with deep out-of-the-box integrations and low-, no-, & custom-code tools. 70+ pre-built connectors including vertical  systems.

Innovative

We help our customers stay ahead of their customers’ needs and drive tangible business growth with leading AI for CX and products that are purpose-built for specific industries.

Hear why our customers love Talkdesk.

Rated 8.1 out of 10 based on 658 reviews and ratings onTrustRadius logo

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Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

Talkdesk helps our business keep track of the quality and satisfaction customers receive through the Quality assurance system we have in place. In my case, I can see how many calls I have made a day and even for a whole month, which helps me check my strengths and weaknesses through QA.

Nonkululeko Mdladla

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I use Talkdesk to make and recieve calls in order to communicate with customers and be able to manage my time effectively. Talkdesk has features that enable you to be available so customers from all around the world can be able to make calls to you, and also enables me to make calls to customers requesting certain things to assist them.

Nosipho Mkhathini

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Talkdesk has all the important features. We can connect with customers abroad, we can track performance and scores. UAcademy courses can be accessed, we can transfere calls from one department to another without any difficulties. We can make calls easily.

Anganawe Mvana

1 star2 star3 star4 star5 star

We make contact using Talkdesk allowing us to reach international customers. It also helps by notifying us about our Quality once received and helps us track our Service level so we can maintain if needed. We can track/locate certain calls we would need to re-assure if the correct process has been followed or if a certain thing needs to be confirmed.

Phindile Shelembe

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It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

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In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

Experience contact center AI that actually delivers ROI.