Get it right at first contact: Talkdesk AI delivers.

Transform customer experiences, dramatically reduce costs, and supercharge operational efficiencies with AI-powered cloud contact center solutions from Talkdesk.

Brand Awareness Get It Right First Contact Center Talkdesk Ai Delivers

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“Every 1% penetration into my contact rate, generates $1 million worth of revenue. That’s multiple times higher than my annual cost of Talkdesk. It’s not a cost center. It’s a profit center.”

Ken Cohen  SVP Sales & Business Development at JK Moving

Innovative companies globally rely on Talkdesk.

Conversational AI reduces check balance time by 90%

WaFd Bank

Conversational AI reduces check balance time by 90%
Automation improves handle times by 50%

Farfetch

Automation improves handle times by 50%
Automation reduces patient wait times and boosts clinic answer rates 40%

Carbon Health

Automation reduces patient wait times and boosts clinic answer rates 40%
AI-based optimization increases sales conversion by 26%

JK Moving Services

AI-based optimization increases sales conversion by 26%
AI improved handle, hold, and wait times

British Columbia Lottery Corporation

AI improved handle, hold, and wait times
$100K annual savings through automation

Sysco

$100K annual savings through automation
Doubled self-service rate with AI

Quadient

Doubled self-service rate with AI
Top Eight Measurable Benefits Moving Cloud Cc

Discover more benefits.

Talkdesk delivers enterprise scale with consumer simplicity. Our platform is adaptable and integrates with your other core technologies—so your contact center maximizes technology investments and drives better outcomes.

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Leader in AI

With an AI-first approach, we help businesses serve their customers efficiently, effectively, and responsibly across any channel.

Trusted

30+ security certifications.
Global call quality.
Authentication & thread protection.
94% customer satisfaction score.

Flexible

Open platform with deep out-of-the-box integrations and low-, no-, & custom-code tools. 70+ pre-built connectors including vertical  systems.

Innovative

We help our customers stay ahead of their customers’ needs and drive tangible business growth with leading AI for CX and products that are purpose-built for specific industries.

Hear why our customers love Talkdesk.

Rated 8 out of 10 based on 658 reviews and ratings onTrustRadius logo

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Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

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It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

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In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

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Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

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Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

Experience contact center AI that actually delivers ROI.