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La plus large gamme d’applications natives. 
Une plateforme unifiée. 
Une expérience utilisateur unique.

Tout-en-un

Flexible pour votre entreprise. 
Administration “Des clics, pas de code”. 
Autonomisation de vos équipes.

Adaptable

Mise en œuvre rapide. 
Interface utilisateur moderne. 
Pas de courbe d’apprentissage pour les agents.

Intuitif

Interactions intelligentes. 
Efficacité opérationnelle.

Alimenté par l'IA

Plus de 70 intégrations. 
APIs ouvertes. 
Écosystème d’innovation.

Intégré

Plus de 30 certifications de sécurité. 
Qualité d’appels optimale. 
Authentification et protection contre les menaces.

Fiable

Faites de l'expérience client votre avantage concurrentiel avec Talkdesk.

features

Plus de 1 800 entreprises innovantes font confiance à Talkdesk.

logos_grid

Plus de 70 intégrations pour créer votre solution de centre de contact personnalisée.

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

trustpilot

Demandez une démonstration gratuite. Nous vous aiderons à créer votre centre de contact. Aujourd’hui.

Découvrez le centre de contact cloud conçu pour les entreprises innovantes.

panel

Cloud Call Center Software  | Talkdesk

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Engagez le dialogue avec les clients à tout moment, n’importe où, sur n’importe quel canal et à l’aide de n’importe quel appareil, tout en vous intégrant de manière transparente aux systèmes essentiels comme Salesforce.

Logiciel cloud de centre d'appels pour entreprises innovantes.