CLOUD CONTACT CENTER

Talkdesk is the only cloud contact center solution that provides a better way for businesses and customers to engage with one another.

Customer Obsessed Woman Transparent

Talkdesk is trusted by 10,000 customers worldwide.

ibm
canon
tuftneedle
bambora
lemonade.png
mercado_libre@2x.png
Top Eight Measurable Benefits Moving Cloud Cc

Discover more benefits.

Talkdesk delivers enterprise scale with consumer simplicity. Our platform is adaptable and integrates with your other core technologies—so you can have better contact centers that scale with your business.

LEARN MORE

Leader in AI

With an automation-first approach, we’re building a better way for businesses and customers to engage with one another.

Trusted

30+ security certifications.
Global call quality.
Authentication & Threat Protection.

Superior voice and call quality

Connect to your customer with crystal-clear voice quality, unmatched reliability, and personalization that reflects your brand.

60+ integration, 80+ offerings access and growing

We’re always working to improve and innovate, releasing hundreds of new features and integrations each year to stay ahead of technology and trends.

Hear why our customers love Talkdesk.

Rated 8 out of 10 based on 664 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe