Press Release
Talkdesk named a finalist for Automation Solution of the Year, Cloud-Based CX Solution of the Year at 2024 CCW Excellence Awards
The awards recognize the most innovative companies and top-performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations
SAN FRANCISCO, NEW YORK, and LAS VEGAS– Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, has been named a finalist in the Automation Solution of the Year and Cloud-Based CX Solution of the Year categories at this year’s CCW Excellence Awards. The awards aim to elevate the standards of the contact center industry by recognizing the most innovative companies and top-performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact center operations.
The winners will be announced on June 4, 2024, at the CCW Excellence Awards Gala hosted at Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry. The global flagship event brings together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact.
More information about CCW Las Vegas, including registration, can be found at: https://www.customercontactweek.com/.
Supporting Quotes
Mario Matulich, president of Customer Management Practice, said: “The 2024 Awards program highlights narratives of resilience, perseverance, and unwavering operational continuity within the profession. Each finalist has shown a relentless pursuit of excellence that showcases the very best of our profession, and we applaud their remarkable achievements.”
Munil Shah, chief technology officer of Talkdesk, stated: “Talkdesk is at the forefront of innovation in artificial intelligence and customer experience. It is rewarding to see the company recognized as a finalist in both the Automation Solution of the Year and Cloud-Based CX Solution of the Year categories for the 2024 CCW Excellence Awards.”
About Talkdesk
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
About Customer Contact Week
Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 5,000 attendees, 245 solution providers, and over 250 expert speakers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit www.customercontactweek.com
About Customer Management Practice
The Customer Management Practice (CMP) is a leading market intelligence firm for the customer management industry, offering a comprehensive suite of events, research, marketing, and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges through various channels, including live events such as its industry-leading series, Customer Contact Week, online event communities, and cutting-edge industry research. With research-backed insights and data-driven advisory services, CMP provides its clients with a holistic view of their customer management issues. It delivers new perspectives for executives craving a clear understanding of their strengths and weaknesses relative to their peers and the industry. CMP’s solutions empower executives to develop customer management skills, transforming customers into raving fans. CMP is dedicated to making its client’s customer management rockstars. CMP’s team of experts draws upon years of experience in the industry to provide tailored solutions that meet each client’s unique needs to improve their customer experience, streamline operations, and boost their bottom line. For more information, visit: www.customermanagementpractice.com/
Media Contacts:
For Talkdesk
Christie Blake
Talkdesk
For CCW and Customer Management Practice
Jennifer Lewis
The Pollack Group
631-521-4960
Lauren Miller
Customer Management Practice
914-618-0352