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Proven to help companies have better conversations.

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Talkdesk Copilot key features.

Summarize interactions

Streamline after-call work and efficiently summarize interactions while enhancing handover quality. AI-generated summaries also help uncover insights for service improvement along the way.

Summarize the next-steps

Enhance the accuracy of follow-up steps to drive quick resolution. Improve service accountability to ensure staff take responsibility for their actions and provide timely and effective solutions.

Identify call dispositions

Optimize processes by tracking call outcomes, simplify reporting, and identify service improvements quickly. Achieve greater operational success by identifying call trends faster.

Automatically generate interaction summaries in seconds, saving valuable time on after-call work.