A Better Way with AI Day

We believe AI transforms customer experiences—so much so, we made it a holiday!

Join us as we embrace AI to rid the world of bad customer experience!

Improved customer experiences with AI.

Real talk. Straight from our customers.

Charles Doherty, Senior Manager of Service Design at Checkr

Customer Story

Memorial Healthcare System enables proactive patient journeys.

Customer Story

Career Certified reduces call handle times.

Customer Story

MCU averages a 64% virtual agent containment rate.

Customer Story

Michaels helps agents onboard faster.

Customer Story

Fortem better understands their customers.

Customer Story

Metro Finance builds an intelligent customer journey.

"This holiday will become an annual marker for the entire CX industry to pause and reflect on the positive impact of AI on employees, businesses, and customers. We hope brands and customer experience professionals worldwide will join us in the celebration each year on October 23."

Tiago Paiva CEO & Founder, Talkdesk

Hear from those shaping the future of customer experience.

Neville Letzerich, Chief Marketing Officer at Talkdesk

Hear from Shawn O’Connell, VP, Global AI Sales

Hear from Crystal Miceli, VP, Product & Industry Marketing

Hear from Ed Durbin, VP, Retail Strategy

Hear from Pedro Andrade, VP, Artificial Intelligence

AI that actually drives outcomes.

Customer Story

MCU boosts self-service with Talkdesk Autopilot and Copilot

MCU has enhanced its contact center efficiency by utilizing Talkdesk Autopilot and Copilot to offer more self-service options. As a result, 64% of calls routed through Autopilot are resolved without live agent support.

Customer Story

Talkdesk Autopilot cuts wait times and boosts Evara Health satisfaction by 120%

Evara Health has drastically improved patient experience with Talkdesk Autopilot, reducing wait times from 20-60 minutes to under a minute. This shift has enhanced accessibility and increased satisfaction by nearly 120%.

Customer Story

Michaels’ service levels jumps to 89% with Talkdesk Copilot

Michaels has transformed its customer experience by partnering with Talkdesk, boosting service levels from 20% to 89% year-over-year. Talkdesk Copilot is now a key element of Michaels’ AI strategy, empowering agents to handle inquiries more effectively.

Customer Story

Checkr enhances self-service with Talkdesk Autopilot

Checkr has strengthened its customer experience by integrating Talkdesk Autopilot, aligning with its mission to deliver seamless background checks. The system enables frictionless experiences through both live and virtual agents.

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Talkdesk Ascend AI Platform

Bringing the power of agentic and generative AI to customer experience with a platform that elevates every touchpoint in the customer journey so businesses bring the future of AI-powered operations into their environments today!

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CX Innovators Showcase

Join the 2024 class of CX Innovators Award winners, as they share real-world stories and advice on improving customer experience, workforce efficiency, operational effectiveness, and business growth.