COVID-19 created lockdowns, business closures, and the need for government stimulus and relief, which has been a lifeline for small and midsize business (SMB) owners.
This checklist helps banks and lenders tasked with facilitating the Canadian Emergency Business Account (CEBA) successfully manage:
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High call volume and call handling times.
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Long wait times.
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First-time issue resolution.
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Proactive caller outreach.
