Innovations in customer service that help you stay ahead.

The hybrid workforce is here, with AI agents and human agents working side by side to resolve customer needs. Talkdesk is introducing new capabilities that help organizations monitor AI agent performance, evaluate quality, and uncover opportunities to automate and optimize customer journeys. Together, these innovations give leaders the visibility and control needed to manage performance across humans and AI.

Talkdesk extends Customer Experience Automation to one of the most complex healthcare workflows: specialty and complex primary scheduling. AI agents work through provider paneling, referral context, team-based scheduling rules, and new patient intake requirements that basic self-service tools cannot handle. Built on pre-trained agents, healthcare knowledge systems, and workflow templates, these capabilities integrate into existing EHR to improve access, outcomes, and operational efficiency.

Talkdesk expands its Insurance offering with automated scheduling across voice and digital channels, supporting self-service and employee-assisted experiences. It eliminates the need for scheduling point solutions and manual coordination. Adjusters and agents are equipped with full context, while policyholders are connected to the right specialist for claims resolution, policy service, and new business consultations.

Talkdesk advances Customer Experience Automation (CXA) with Automation Flows, a code-free orchestration engine that connects customer interactions directly to backend systems and executes multi-step workflows across the enterprise.

This release extends Talkdesk Autopilot’s agentic AI capabilities to the email channel — enabling AI agents to interpret intent, verify data, update records, and resolve requests autonomously.

Talkdesk expands its Financial Services offering with automated scheduling across voice and digital channels, supporting self-service and employee-assisted experiences. It eliminates the need for scheduling point solutions and manual coordination. Automated confirmations and reminders reduce no-shows, while captured intent prepares specialists and connects customers to the right expert. The result is lower complexity, higher efficiency and better relationship outcomes.

Consumer goods brands operate across D2C and B2B, managing orders, deliveries, returns, warranties, recalls, and partner operations at scale. The Talkdesk Consumer Goods Experience Cloud brings it all together on one AI-powered platform. Powered by CXA, it orchestrates sales and service across the entire product lifecycle—connecting conversations, systems, and data to deliver faster resolution, smarter automation, and seamless experiences across every channel.