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PLATFORM | SECURITY & COMPLIANCE

Protect your contact center data and operations.

Platform Security Compliance Protect Contact Center Data Operations
Security Compliance Identity Cases

Gain visibility and control of your remote workforce.

Take control of your remote and hybrid contact center workforce with an AI-driven cloud compliance solution to help mitigate the risk of a distributed workforce, including insider threats, negligence, and system performance issues with Talkdesk Guardian™. Ensure your remote workforce is not a drag on system performance and complies with business processes and regulations. Reroute calls to agents with the best connectivity and notify agents when they are engaging in abnormal or non-compliant behavior.

MEET GUARDIAN
Security Compliance Identity Biometrics

Quickly authenticate and connect customers to agents and prevent fraud with voice biometrics.

Improve the customer experience and protect customer data with the power of self-service identity authentication to quickly route customers to agents. Detect fraudsters, protect your customers’ data, and save your customers—and agents—time, all with Talkdesk Identity™ powered by voice biometrics.

MEET IDENTITY
4 Key Criteria To Evaluate Your Software Vendors Security Posture

Enterprise-class security.

Ensure your business and customer data are always secure and aligned with rigorous security frameworks and privacy laws. Talkdesk provides a better way to trust with more than 30 security certifications (including SOC 2 and 3, ISO 27001, PCI DSS Level 1, HIPAA, GDPR, and the industry’s only ISO 22301 Business Continuity certification).  A dedicated security team works every day to strengthen our security posture, closely monitoring potential threats and conducting regular audits of our system.

VIEW CERTIFICATIONS
Certification Iso

Committed to business continuity.

Talkdesk is the first and only cloud contact center platform to receive the ISO 22301 certification for Business Continuity Management. This certification attests to our commitment to keeping the platform safe and operational at all times for our customers.

READ ABOUT ISO 22301
Call Deflection Self Service Cost Savings

PCI compliant.

Easily and securely manage credit card transactions over the phone with Talkdesk Secure Payments™.

MEET SECURE PAYMENTS
Talkdesk Rolls Out Full Support For Shaken Stir

Verified Caller ID.

To help you instill calling confidence with your customers, Talkdesk has been working closely with its provider partners to implement SHAKEN/STIR and ensure compliance with government regulation mandates

READ MORE ABOUT SHAKEN/STIR
Talkdesk Full Support A2p 10dlc

Verified SMS.

To help you continue to send business SMS texts reliably, Talkdesk has been working closely with its provider partners to implement A2P 10DLC registrations and ensure compliance with carrier requirements.

READ MORE ABOUT A2P 10DLC
Security Best Practices For Remote Contact Centers

Explore the intersection of remote security and WEM.

Learn how to include oversight of agent activities and productivity in your security best practices using workforce engagement tools.

WATCH THE WEBINAR

Customers love Talkdesk.

Rated 8 out of 10 based on 658 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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