customer stories
Barco gets closer to customers using seamless communication.
USE CASE
Support & Sales
INDUSTRY
Information Technology & Services
INTEGRATION
Talkdesk for Salesforce
KEY METRIC
90% call answer rate using local ring groups
Improved customer outreach
Enabling bright outcomes
Barco is a high-tech visualization and collaboration company that holds more than 500 technology patents focusing on the entertainment, enterprise, and healthcare markets. Based in Belgium, they employ more than 3,300 people across 90 countries, and 10 of these people comprise the inside sales team.
"Talkdesk is very easy to use, which makes it easy to work from anywhere. I feel like I’m never far from the rest of the team, even though they might be in another country or another continent. Customer service is about being accessible and available. Talkdesk allows us to be all that for our customers, regardless of where we are."
Liza Bassily Inside Sales Representative at Barco NV
Barco noticed without the right resources, it was hard to work remotely and respond to the changing human resources needs of their international team. Barco wanted something that would provide more flexibility and an easier path to improving their call response rate.
Barco launched Talkdesk Agent Workspace to the entire inside sales team. The platform unifies all CX applications and utilizing support from Talkdesk Academy everything was easier. Providing the flexibility Barco had been looking for, and insights into new possibilities.
Leveraging Talkdesk Ring Groups, creating one group for their team with seven different local numbers, the answer rate increased significantly, improving customer outreach. Caller identification available through the Talkdesk for Salesforce integration removes some of the language barriers for their international team. Meaning they spend less time verifying the customer’s identity. Making a seamless, faster, more pleasant customer experience overall.
