customer stories
Simplifying the customer experience with AI.
USE CASE
Service
INDUSTRY
Business Services
KEY METRIC
↓ Reduced Average Call Time
↑ Improved Call Quality Monitoring
People who care.
Fortem is the property services company of the Wilmott Dixon Group. Established in 2002, Fortem provides specialist property solutions to maintain residential and commercial buildings — delivering over 300,000 repairs to improve 15,000 homes with energy-efficient solutions in the past year alone.
"The breadth of experience Talkdesk had gave us the comfort and confidence that this is a standard, proven, and scalable platform. And as customer needs change and residents expect more from a contact solution, the product will evolve with that. Talkdesk can help us build on that and position ourselves as a really customer resident centric service provider."
Chris Hone Chief Information Officer - Fortem Solutions Limited
Talkdesk has made a significant impact on Fortem’s contact center operations. The improvements have been faster call answering times, reduced hold times, and better call quality monitoring scores. Talkesk is providing capabilities they didn’t know were possible before selecting Talkdesk.
Hear directly from the Chief Information Officer, Fortem.