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CX SERVICES

Customer Care.

Delivering timely and effective assistance to guide you on your path to modern customer service.

Talkdesk Support Delivering Timely Effective Assitance

A differentiated service experience.

Connect with our support experts and services to unlock the full power of Talkdesk and reach your customer service business goals faster.

CONTACT CUSTOMER CARE
Support at your fingertips.
Support at your fingertips.

Easily find and utilize the information you need instantly in our self-service, online support resources. If you need hands-on assistance, Talkdesk Customer Care is always available to quickly resolve any issues.

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Talkdesk Delivering Personalized World Class Vip Support

Delivering personalized, world-class VIP support.

With benefits like dedicated guidance, expert coaching, and 24×7 support with faster response times, confidently optimize Talkdesk and boost productivity with Talkdesk Premium Care.

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Hear how Talkdesk ensures success for Memorial Health.

Customer Memorial Healthcare System Can You Share The Business Impact Of Moving To
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Us Only Support Hero

Delivering secure, compliant US-based support.

Comply with data provision and security requirements set in heavily regulated industries by partnering with technical support engineers in the United States.

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"From day one of our partnership, the contact with the Talkdesk support team was perfect. They came up with solutions fast and I couldn't be more satisfied."

Francisco Lisboa Head of Commercial and Customer Care, Indie Campers

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Talkdesk Support Consistently Delivers Exceptional Customer Experience 94

Leading by example.

Talkdesk Customer Care consistently delivers exceptional customer service, as demonstrated by earning a 94% CSAT score over the past year. Our customers can count on us to always be available and quickly and consistently resolve their issues.

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Talkdesk Customer Care services.

Online resources

Onboard and develop your skills with hands-on training and certifications.

24x7 support

Reach our support teams whenever you need their help.

Multiple access channels

Access support through your preferred channel: phone or online forum.

Prompt response SLA

Receive an expedited first reply; Urgent tickets are answered in 15 minutes.

Awards and recognition.

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Hear why our customers love Talkdesk.

Rated 8 out of 10 based on 658 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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