Artificial Intelligence
Boosting customer experience with AI rewriter and AI translator
By Crystal Miceli
0 min read
Talkdesk continues to set the standard in contact center innovation with our latest AI-powered feature releases, AI rewriter and AI translator, which aim to enhance the customer experience through advanced personalization and effortless communication.
Building on the success of Talkdesk Autopilot and Copilot—which streamline omnichannel workflows and empower agents to manage customer interactions seamlessly—we’re now further committing to customer experience with these new features.
AI rewriter and AI translator features of Talkdesk Copilot simplify and personalize communication, helping agents deliver even more tailored and efficient customer experiences.
AI rewriter: Tailoring conversations with the right tone.
AI rewriter makes it easy for agents to match conversational tone and sentiment with their customers. By offering agents the ability to quickly select from three predefined tones—professional, friendly, or empathetic—AI rewriter empowers agents to adapt their responses to fit the customer’s mood and expectations.
Key benefits of the AI rewriter include:
Hyper-personalized customer service.
Agents can quickly adapt conversations to different tones, creating hyper-personalized experiences that resonate with customers, fostering stronger connections and satisfaction.
Seamless integrated workflow.
This feature is fully integrated into the existing agent workspace, with no need for new windows or menus. Everything happens in real time within the same digital dialogue window, making it easy to switch tones without disrupting the conversation.
Consistency across teams.
AI rewriter helps ensure that every agent, regardless of experience level, delivers a consistent tone across interactions. This is particularly valuable for newly onboarded agents or remote teams who need to align quickly with the company’s communication style.
Reduced supervisory load.
With AI rewriter, team leaders can spend less time monitoring for tone consistency or coaching agents on how to adapt their communication style. The tool automatically ensures alignment with customer sentiment, freeing up supervisory resources for other tasks.
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AI translator: Enabling multilingual customer service.
AI translator takes hyper-personalization to the next level by enabling real-time translation for digital interactions, allowing agents to communicate with customers in their preferred language without disrupting the workflow.
Key benefits of using AI translator include:
Real-time translation.
AI translator allows agents to communicate naturally with customers in any language without the need for external translation tools. Language is no longer a limitation—it becomes an opportunity to engage and support customers across the world.
Streamlined agent workflow.
One of the standout features of AI translator is its simplicity. With both original and translated text visible simultaneously, agents can easily follow the conversation. By keeping all activities within a single application interface, there’s no need for agents to switch between different tools or UIs. This creates a smooth workflow, eliminating disruptions and ensuring quick, accurate responses.
Accuracy and efficiency.
Real-time translation reduces the risk of misunderstandings and errors, promoting better customer interactions. This is particularly important for businesses offering high-stakes customer support where clarity is critical.
No learning curve.
Because AI translator integrates seamlessly into the existing agent interface, there’s no need for extensive training or changes to standard operating procedures. Agents can continue working as they always have, now with the added benefit of real-time multilingual capabilities.
Bringing it all together: AI tools that elevate the customer experience.
The Talkdesk commitment to hyper-personalized customer service is stronger than ever.
Together, AI rewriter and AI translator simplify the agent’s job, reducing friction and enabling agents to communicate in a way that resonates with each individual customer, whether by matching their tone or speaking their language.
With AI rewriter and AI translator as part of Talkdesk Copilot, businesses can easily enhance their global reach and the quality of every customer interaction, continuing to meet the high expectations of today’s customers.
Ready to elevate your customer interactions with AI-powered personalization? Request a demo to see our latest features in action.
