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BUSINESS CONTINUITY SOLUTIONS

Ressourcen-Center für Geschäftskontinuität.

Wir stellen Ihnen kostenlose Ressourcen zur Verfügung, die Ihnen helfen, sich in der sich ständig verändernden Geschäftsumgebung sicher zu bewegen und gleichzeitig einen außergewöhnlichen Kundenservice zu bieten. Finden Sie bewährte Praktiken für die Verwaltung von Remote-Agenten, Sicherheit, betriebliche Effizienz und mehr.

Wir sind für Sie da, damit Sie für Ihre Kunden da sein können.

ERFAHREN SIE, WIE TALKDESK HELFEN KANN
Business Continuity Resource Center Cloud

Wechsel in die Cloud.

Remote Work-Management.

Security.

Operational & cost-efficiency.

Growth and revenue generation.

Hire talent.

Bessere Kundenerlebnisse mit AI.

Moving Contact Center Cloud

Verlagern Sie Ihr Contact Center in die Cloud.

Lesen: Why VPN is a poor choice for enabling remote call center staff

Beobachten: Rapid transition to the cloud for business continuity

Lesen: Voice over VPN vs. voice over cloud: A side-by-side comparison

Remote Work Management

Remote Work-Management.

Read: Get your contact center staff working remotely 

Read: Tips and tricks on how to make the best of working from home

Read: From business continuity to the new normal

Customer Story: IT naturally enables remote work with Talkdesk

Watch: 3 steps to immediately get your contact center staff working remotely

Sicherheit

Sicherheit

Read: Monitor your contact center with Talkdesk Guardian

Beobachten: Security best practices for remote contact centers

Watch: Making security a priority in your contact center

Lernen: Talkdesk’s guide to security and compliance

Remote-Belegschaft

Betriebs- & Kosteneffizienz.

Beobachten: 3 key trends driving self-service AI adoption

Beobachten: 4 essentials for developing a transformative self-service strategy

Lesen: Making the move to omnichannel

Lesen: Improve customer experience with a Virtual Agent

Lesen: The future of contact centers

Transform Your Contact Center From A Cost Center To A Growth Center

Growth and revenue generation.

Read: Why and how to drive strategic growth through the contact center

Watch: Transform your contact center into a growth center

Explore:

Lernen:

Improve:


Enhance:


Source Hire Trained Talent

Qualifizierte Talente finden und einstellen.

Watch: The importance of fair chance hiring

Watch: Adapting your company to the modern workforce

Read: Onboarding contact center agents: A first impression that really counts

Read: Boost productivity and reduce turnover for your contact center agents

Optimize Customer Experience Ai

Bessere Kundenerlebnisse mit AI.

Read: 4 AI elements to flatten the contact center curve

Read: AI and flattening the curve for contact centers in times of crisis

Watch: 4 ways AI can flatten the contact center curve and enable business continuity

Watch: The role of AI in CX

"We transitioned almost 200 people to work from home in 24 hours. The flexibility of the product, the support from the staff and the hard work from our team allowed the transition to be almost seamless. Without TalkDesk as our provider it would not have been as easy to complete."

Dale Sturgill, VP Contact Center Operations, EmployBridge

Kunden lieben Talkdesk.

Bitte warten Sie, bis wir Ihre Datenschutzeinstellungen überprüft haben.