My name is Bas Berntsen. I'm the manager of the Contact Service Center at Bergman Clinics. Bergman Clinics is a big health care provider in the Netherlands. And, we focus on plannable care, like orthopedia, ophthalmology, dermatology, etc., etc.. We have about 80 different clinics in different locations. And we have a central support office with a central contact center. For us, it is important to improve patients’ lives after surgery, after treatments, with excellent customer contact in our contact center. We came to a conclusion that Talkdesk, in combination with ViPcom, was the best partner for us. We were very proud that we were selected to help Bergman with their with their next steps. The brand is a top brand in the Netherlands. Choosing us and Talkdesk, supporting that brand, and creating a better customer experience is even more special because I was a customer of Bergman. From that perspective, I had a great experience with Bergman. For organizations that are orientating on new platforms for customer interactions, I really would recommend Talkdesk. You guys help us integrate new techniques, new AI possibilities, step by step, in our way of working. I see that Talkdesk is investing heavily in AI, to properly virtualize agents and support agents in doing their job. One of the first pilots will be to use Talkdesk Agent Assist to support the dialog between customer and and agents with the Q&A. I really expect that we can increase customer satisfaction. That’s maybe more important than reducing the average handling time. And with automated routing, we are able to make routing decisions, for example, with someone who had a surgery a few days ago, we can put him through to a medical agent instead of an agent who is specialized in making appointments. This might not sound so, so sexy. But in healthcare with an EMR that is quite isolated, this is a huge step for us. We of course work with a lot of medical documents. And so with Talkdesk, it's very easy because all the patient information and the patient numbers are connected to their phone numbers. We immediately see those. It's a very easy software to work with. I really enjoy it. I think that Talkdesk can be a very good solution for a lot of companies, throughout the world. And, your day as a CX manager will be a lot easier than ever before.