customer stories
USE CASE
Research
INDUSTRY
Government & Education
INTEGRATION
Salesforce
KEY METRIC
↑ Speed to productivity
↓ Enterprise-level scalability
About the Company
The University of Iowa is one of America’s premier public research universities. At the Tippie College of Business, they’re educating the next generation of creative problem solvers, fearless leaders, entrepreneurs, disruptors, and innovators.
"The technology behind the features is complex, but the user experience is relatable and connective."
Charles Keene Associate Dean, Undergraduate Program Office at Tippie College of Business, University of Iowa
The Inside Sales Lab at the Tippie College of Business gives students hands-on sales experience that provides a sales and marketing resource to partner businesses—all while capturing data for research. The program needed a better solution for students and research data—and they turned to Talkdesk CX Cloud™.
Unlike a typical call center new hire, the sales lab doesn’t have weeks or months to get someone up to speed. Talkdesk is intuitive enough that students can look at the program and know how to use it.
For partner businesses, a strong Salesforce integration is a must. The Talkesk for Salesforce integration has been key when it comes to building contact lists, making notes and tagging, and transferring data seamlessly.
