webinar
The data-driven way to win in customer experience
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The modern world is changing fast, and often in ways we don’t expect. So how can we empower front-line staff to make more informed decisions and resolve queries quickly & correctly? Delivering better CX is driven by the power of data – from identifying root causes of customer issues, to engaging them in the right way at the right time. You need the best tools to learn, adapt and deliver top-class CX.
Why Attend:
- Uncover why customers call you: spot the patterns.
- Find new ways of serving customers, faster.
- Learn how the big brands use speech and text technology to analyse interactions.
Fill out the form to watch the recording.
Colin Mann
CX Evangelist at Talkdesk
Dorothy O'Byrne
Managing Director at CCMA Ireland