The data-driven way to win in customer experience

The modern world is changing fast, and often in ways we don’t expect. So how can we empower front-line staff to make more informed decisions and resolve queries quickly & correctly? Delivering better CX is driven by the power of data – from identifying root causes of customer issues, to engaging them in the right way at the right time. You need the best tools to learn, adapt and deliver top-class CX.

Why Attend: 

• Uncover why customers call you: spot the patterns.
• Find new ways of serving customers, faster.
• Learn how the big brands use speech and text technology to analyse interactions.