Press Release
Talkdesk ranked Leader in Overall Grid® Report for Contact Center in G2 Fall 2024 Reports
More than 1,600 users rate Talkdesk as a five-star contact center as a service vendor, positioning Talkdesk as a record holder among contact center vendors
SAN FRANCISCO — September 30, 2024 — Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced that it was named Leader in Overall Grid® Report for Contact Center in the G2 2024 Fall Reports.
Talkdesk is positioned as #1 in 29 G2 reports and among the top three ranked vendors in 96 different reports. With more than 1,600 five-star ratings, the company remains a leader among contact center as a service (CCaaS) vendors, with the highest number of reviews on the G2 site.
Talkdesk performance highlights from the G2 Fall Reports 2024 include:
Contact Center
- Talkdesk named Leader in Overall Grid® Report for Contact Center.
- Talkdesk ranks #1 in the Enterprise Results Index, Implementation Index, and Enterprise Relationship Index.
Autodialer
- Talkdesk ranks #1 in the Enterprise Usability Index.
- Talkdesk ranks #1 Auto Dialer Grid.
Call Center Infrastructure (CCI)
- Talkdesk named Leader in Grid® Report for CCI.
Contact Center Workforce
- Talkdesk ranks #1 in the Results Index and Usability Index.
Overall, Talkdesk earned 117 G2 badges, including Leader, Most Implementable, Best Relationship, Best Results, Best Usability, Easiest Admin, Best Meets Requirements, Easiest to Use, Best Relationship, and “Users Love Us.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations