Press Release
Talkdesk ranked Leader in Overall Grid Report for Contact Center in G2 Spring 2025 Reports
More than 1,700 users rate Talkdesk as a five-star contact center as a service vendor, positioning Talkdesk as a record holder among contact center vendors
PALO ALTO, Calif.— March 25, 2025 — Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced that it was named Leader in the Overall Grid® Report for Contact Center in the G2 Spring 2025 Reports.
Talkdesk is positioned as #1 in 23 G2 reports and among the top three ranked vendors in 76 different reports. With more than 1,700 five-star ratings, the company remains a leader among contact center as a service (CCaaS) vendors, with the highest number of reviews on the G2 site.
Talkdesk performance highlights from the G2 Spring 2025 Reports include:
Contact Center
- Talkdesk named Leader in Overall Grid® Report for Contact Center.
- Talkdesk named Leader in Enterprise Grid® Report for Contact Center.
- Talkdesk named Leader in Mid-Market Grid® Report for Contact Center.
Autodialer
- Talkdesk named Leader in Enterprise Relationship Index for Best Support.
- Talkdesk named Leader in Enterprise Usability Index for Best Usability, Easiest Admin, and Meets Best Requirements.
- Talkdesk named Leader in Auto Dialer Grid® Report.
Call Center Infrastructure (CCI)
- Talkdesk named Leader in Grid® Report for CCI.
Contact Center Workforce
- Talkdesk ranks #1 in Results Index and Leader in Usability Index.
- Talkdesk named Leader in Grid® Report for Contact Center Workforce.
- Talkdesk named Leader in Enterprise Results Index for Best Estimated Return on Investment (ROI).
Contact Center Quality Assurance
- Talkdesk ranks #1 in Mid-Market Grid® Report.
Overall, Talkdesk earned 104 G2 badges, including Leader, Best Estimated ROI, Meets Best Requirements, Best Results, Best Usability, Easiest Admin, and “Users Love Us.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations