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Talkdesk launches new managed services to guide companies through their most pressing customer experience initiatives

Talkdesk offers advanced contact center administrative services in partnership with leading customer experience consultancy

  • Talkdesk, in partnership with PPT Solutions, now offers advanced administrative services to help customers manage their contact centers
  • By outsourcing the administrative responsibilities of their contact center solution, organizations can expand their teams, solve for specific competency gaps or flexibly scale based on market demands
  • Talkdesk Managed Services supplements the company’s Business Transformation Services and is available in three packages — Essential, Advanced and Elite — and an à la carte option for the greatest amount of flexibility 

SAN FRANCISCO — April 13, 2021 — Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced availability of new contact center managed services, powered by PPT Solutions, a premier provider of client-centric, performance-based customer experience and contact center consulting solutions.

Talkdesk Managed Services allows Talkdesk customers to supplement their own teams with an advanced administrator responsible for managing the contact center software and associated tasks, such as adding and removing users, creating and modifying live dashboards and setting up new integrations. An appointed, knowledgeable administrator helps contact centers improve operational efficiency, leading to better customer experiences, increased customer advocacy and enhanced revenue.

PPT Solutions is a strategic Talkdesk implementation partner with deep understanding of the Talkdesk cloud-based customer experience (CX) platform. This partnership with PPT Solutions, whose Cloud Solution Services practice was recently recognized by the 2021 Stevie Awards®, helps Talkdesk customers implement best practices to optimize every aspect of their contact centers. Through this expanded partnership, PPT Solutions is extending its industry expertise to be the first to partner with Talkdesk to offer contact center managed services. Talkdesk Managed Services employs, through a contact center consulting provider, administrative experts to measure, report and analyze contact center operations, as well as monitor and resolve issues before they disrupt agents, customers or the business. 

“Outsourcing contact center administrative tasks gives organizations the opportunity to focus on developing contact center strategy and running the business. Our partnership with PPT Solutions empowers Talkdesk customers with access to some of the industry’s best experts to 

help them do just that,” said Tony Barbone, chief revenue officer, Talkdesk. “We are helping companies quickly and easily address mundane contact center administrative responsibilities and focus on more strategic customer experience initiatives that increase loyalty and revenue.”

“Providing Talkdesk customers with reliable, highly experienced and skilled administrators to meet their evolving contact center demand is at the heart of what we do best,” said Dennis Weikle, founder and managing director, PPT Solutions. “By partnering with PPT Solutions to offer Managed Services, Talkdesk continues to work closely with clients to enable digital transformation across their organization and help improve their customer experience.”

Talkdesk Managed Services supplements the company’s Business Transformation Services, offerings, and further enables Talkdesk to partner with and guide companies through their most pressing customer experience initiatives. The Managed Services partnership with PPT Solutions allows Talkdesk to connect customers with expert administrators, while enabling Talkdesk to focus on designing, implementing and optimizing transformative strategies for customers. Talkdesk Managed Services comprises three packages — Essential, Advanced and Elite — and an à la carte option for the greatest amount of flexibility. 

Talkdesk is revolutionizing the customer service market with Talkdesk CX Cloud™, the industry’s first and only modern, global end-to-end customer experience solution. By combining enterprise performance at scale with consumer simplicity, CX Cloud allows companies to easily adapt contact center operations to the evolving needs of customers, customer service and sales teams, resulting in increased productivity, customer satisfaction and cost saving. Talkdesk CX Cloud offers a dynamic customer experience platform powered by artificial intelligence (AI), a white-glove approach to comprehensive business services and simple, seamless integration capabilities with more than 100 seamless integrations, including the deepest Salesforce integration. Talkdesk CX Cloud sets a new benchmark for the contact center solutions market with enterprise scalability, security and reliability, backed by the industry’s only 100% uptime Service Level Agreement.

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About Talkdesk

Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.

About PPT Solutions
Since 2013, PPT Solutions has served as a premier provider of client-centric, performance-based Customer Experience and Contact Center Consulting Solutions. A two-time Stevie® Award winner for Call Center Consulting Practice of the Year and Customer Service Solutions Technology Partner of the Year, we passionately deliver a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue, optimize operational efficiency and improve brand loyalty. With an extensive portfolio of Management Consulting, Managed Services, Cloud Solution Services and Marketing Management capabilities, our clients rely on us for advanced people and workforce optimization, sourcing strategies and technology solutions. Visit pptsolutions.com to learn more.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts:

Talkdesk Public Relations

[email protected]