Press Release
Talkdesk Zoom integration creates customer-centric contact centers
Zoom integration through Talkdesk Enterprise Cloud Contact Center brings organizational unity and fosters seamless, cross-department collaboration
SAN FRANCISCO — October 15, 2019 — Talkdesk®, Inc., the cloud contact center for innovative enterprises, is enabling contact centers to be more customer-centric with Talkdesk Zoom integration. This contact center software integration expands the pool of available employees to include departments and expertise outside of the traditional contact center, offering precise support matching for each customer’s particular needs. Talkdesk Zoom integration is pivotal to increasing operational efficiency and improving a contact center’s focus on the customer.
“We’re proud to have Talkdesk join our contact center program so we can offer companies a seamless and efficient phone experience across the entire organization,” said Eric Yuan, chief executive officer, Zoom.
With Talkdesk Zoom integration, contact centers can combine Zoom Phone for voice and video communications with the power of Talkdesk in a seamless experience that allows them to make and receive calls through a single voice channel throughout their organization. Existing phone numbers from Zoom Phone can be used with Talkdesk, meaning Zoom Phone customers retain their provider while leveraging the full suite of Talkdesk products available. Talkdesk Zoom customers maintain a consistent, single telephony provider and avoid the additional expense of routing calls between multiple carriers. Talkdesk Zoom integration adds value to communication efforts by providing quick and efficient session initiation protocol (SIP) trunk peering and intuitive call routing for consistent user experience, increasing productivity with a more efficient experience that contributes to the overall improvement of the customer journey.
“Product integrations are key to the future success of contact center platforms. Through its direct integrations such as Zoom, and product add-on options through AppConnect, Talkdesk is making it easier for customers to access enhanced capabilities and benefits. With Talkdesk Zoom integration, customers can leverage best-of-breed solutions for their business communications,” said Blair Pleasant, president and principal analyst, COMMfusion.
Talkdesk Zoom integration offers a unified and seamless experience between contact centers and unified communications (UC) platforms, unlike solutions that rely on traditional approaches where premises-based UC and contact center platforms are by nature separate. The integration of disparate systems through Talkdesk and Zoom reduces costs and frustrations by easily connecting between contact center operations and unified communications.
“Talkdesk Zoom integration is another exciting innovation we’re introducing to the contact center industry as we constantly strive to be ahead of the curve,” said Tiago Paiva, chief executive officer, Talkdesk. “Easily connecting agents with the enterprise and eliminating the conventional front-office and back-office divide offers seamless customer experience and creates a truly customer-centric business.”
Additional Information
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About Talkdesk
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.
Media Contacts:
Talkdesk Public Relations