Achieving AI maturity in the contact center.

The majority of CX professionals recognize the importance of investing in artificial intelligence (AI) for the contact center—yet they’re feeling less confident about their understanding of AI and the business results they expect.

Despite understanding the value of automation and AI in improving productivity and customer satisfaction, CX and contact center leaders are still looking to overcome challenges to leverage the full potential of AI today.

To learn more about AI maturity in the contact center, check the full report.