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CX Innovators: Driving value for healthcare CX.
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As healthcare transitions towards more personalized, efficient, and value-based care, CX leaders are a critical driver of this change. In this ebook, hear real stories of innovation from the healthcare organizations leading the transformation of customer experience through AI and technology.
Hear from Children’s Hospital of Orange County, Evara Health, Memorial Healthcare System, and more.
What you will learn:
How AI automation helps to reduce inbound call volume handled by live agents by 45%.
Tips to increase service levels by 30%.
How to improve agent performance through data-driven coaching.
