Industry event
CCW 2025 | Berlin
Live at ECC
Feb. 24-27, 2025
Discover AI-powered customer experiences at CCW Berlin!
We’re excited to meet you and share insights, best practices, and actionable takeaways to create and deliver exceptional CX, powered by AI.
Visit us at stand #3B7 to speak with our team and see our solutions. Get €150 off with discount code 555.
Book a meeting with us.
Spend 30 minutes with our experts to learn how an AI-powered contact centre can drive exceptional customer experiences for businesses like yours.
Unpacking agentic AI: Balancing autonomy and safety in CX.
Wednesday, Feb. 26, 2025
2:30 – 3:00 p.m.
Location: Speakers’ Forum in Hall 2
Pedro Sá – Director of AI product management, Talkdesk
Generative AI has already transformed customer interactions, but agentic AI takes it further by autonomously making decisions based on real-time data. In this session, we’ll explore how agentic AI adapts to customer behavior, streamlines processes, and boosts operational efficiency, all while enhancing the customer experience. We’ll also discuss how integrating safety oversight ensures AI-driven interactions remain safe, compliant, and transparent—building trust while elevating service.
Get ready to discover the future of smarter, more responsible customer service.
Transforming Customer Experience: Villeroy & Boch's Journey with Talkdesk.
Wednesday, Feb. 25, 2025
10:30 – 11:00 a.m.
Location: Speakers’ Trade Show Forum, Hall 3
Claudia Pauli – Senior manager service hub, Villeroy & Boch
Mike Odekerken – Sales director, enterprise DACH, Talkdesk
Join us for an engaging session with Villeroy & Boch as they share their journey of overcoming complex CX and contact center challenges. Faced with the need for increased automation, better connectivity with Salesforce, and a smoother customer experience, they sought a solution that empowered key users to quickly make changes—without relying on IT. Discover how Villeroy & Boch selected Talkdesk after a rigorous decision-making process and rolled out a modernized CX solution.