TALKDESK BLOG

Expérience client. Une meilleure façon de faire.

Par Tiago Paiva

LIRE PLUS

Voyez ce qu'il y a d'autre de nouveau.

Tendances des centres de contact

Contact center management: Skills, tips, and strategies for success

By Celia Cerdeira

2023-11-23

Engagement des employés

20 façons d'utiliser les récompenses pour motiver les employés de votre centre d’appels

By Celia Cerdeira

2022-12-28

Engagement des employés

3 reasons why your agents are stressed out (and how to foster call center agent engagement)

By Anders Peterson

2022-07-13

Engagement des employés

5 ways to instantly improve employee engagement and reduce turnover

By Bobby Marhamat

2021-11-18

Engagement des employés

Making remote an advantage for your contact center

By Diogo Vasques

2020-09-21

Engagement des employés

How contact center employee engagement can increase productivity and reduce agent turnover

By João Safara

2020-06-24

Engagement des employés

Onboarding contact center agents: A first impression that really counts

By João Safara

2020-06-08

Engagement des employés

Build a better employee experience with Talkdesk Workforce Engagement Management

By Devon Mychal

2020-05-21

Engagement des employés

How to train and manage your remote contact center agents

By Shauna Geraghty

2020-05-12

Engagement des employés

WFH edition: How to successfully manage your remote team

By João Safara

2020-05-12

Continuité des activités

Hire top-class talent with Talkdesk CXTalent and develop staff with Talkdesk Academy

By João Safara

2020-04-28

Engagement des employés

Types et sources de retour d'informations sur le lieu de travail

By Shauna Geraghty

2017-03-28

Intelligence artificielle