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Customer experience. A better way.

By Tiago Paiva

Tiago Paiva Customer Experience

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How agentic AI stole the show at NRF

Retail and Consumer Goods

How agentic AI stole the show at NRF

Ed Durbin

By Ed Durbin

The power of hyper-personalized customer service in retail

Retail and Consumer Goods

The power of hyper-personalized customer service in retail

Ed Durbin

By Ed Durbin

Holiday shopping trends: 3 key insights for retailers

Retail and Consumer Goods

Holiday shopping trends: 3 key insights for retailers

Ed Durbin

By Ed Durbin

In the age of AI, data security is top of mind for consumers

Retail and Consumer Goods

In the age of AI, data security is top of mind for consumers

Ed Durbin

By Ed Durbin

A Talkdesk consumer survey reveals the ethical considerations of AI in retail

Retail and Consumer Goods

A Talkdesk consumer survey reveals the ethical considerations of AI in retail

Shannon Flanagan Grey

By Shannon Flanagan

Retailers want the gift of AI shopping tech this holiday season

Retail and Consumer Goods

Retailers want the gift of AI shopping tech this holiday season

Shannon Flanagan Grey

By Shannon Flanagan

Talkdesk AI & Holiday Shopping survey reveals AI is Santa’s newest helper this holiday season

Retail and Consumer Goods

Talkdesk AI & Holiday Shopping survey reveals AI is Santa’s newest helper this holiday season

Shannon Flanagan Grey

By Shannon Flanagan

6 retail customer experience trends for 2023: From ChatGPT to sustainability

Retail and Consumer Goods

6 retail customer experience trends for 2023: From ChatGPT to sustainability

Genesis M Longo

By Génesis Longo

Retail customer service trends you need to know: From unified experiences to generative AI for retail

Retail and Consumer Goods

Retail customer service trends you need to know: From unified experiences to generative AI for retail

Genesis M Longo

By Génesis Longo

Unified commerce and generative AI: Striking gold in retail customer service

Retail and Consumer Goods

Unified commerce and generative AI: Striking gold in retail customer service

Genesis M Longo

By Génesis Longo

How to improve FCR and increase customer loyalty

Retail and Consumer Goods

How to improve FCR and increase customer loyalty

Genesis M Longo

By Génesis Longo

Contact center insights: The gold mine you didn’t know you had

Retail and Consumer Goods

Contact center insights: The gold mine you didn’t know you had

Liza Amlani

By Liza Amlani

Artificial Intelligence

Customer experience. A better way.

Going from call-taking to money-making: Using contact centers to drive retail growth

Retail and Consumer Goods

Going from call-taking to money-making: Using contact centers to drive retail growth

Genesis M Longo

By Génesis Longo

How to instill a true partnership mentality in the retail provider community

Retail and Consumer Goods

How to instill a true partnership mentality in the retail provider community

Vicki Cantrell

By Vicki Cantrell

How to drive an exceptional and connected retail customer experience

Retail and Consumer Goods

How to drive an exceptional and connected retail customer experience

Genesis M Longo

By Génesis Longo

Retail cloud contact center migration kit: White paper, checklists, and blogs

Retail and Consumer Goods

Retail cloud contact center migration kit: White paper, checklists, and blogs

Genesis M Longo

By Génesis Longo

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Retail and Consumer Goods

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Genesis M Longo

By Génesis Longo

5 trending topics at NRF 2022

Retail and Consumer Goods

5 trending topics at NRF 2022

Genesis M Longo

By Génesis Longo

How to mitigate customer service staffing shortages and shipping delays during the holidays in 2021

Retail and Consumer Goods

How to mitigate customer service staffing shortages and shipping delays during the holidays in 2021

Duane Peck Blog Author

By Duane Peck

2021 holiday season is here. Is your contact center ready?

Retail and Consumer Goods

2021 holiday season is here. Is your contact center ready?

Lidia Tavares Dias

By Lídia Dias