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BUSINESS CONTINUITY SOLUTIONS

Centre de ressources pour la continuité des activités.

Nous nous engageons à fournir des ressources gratuites pour vous aider à naviguer dans un environnement commercial en constante évolution tout en maintenant un service client exceptionnel. Découvrez les meilleures pratiques en matière de gestion des agents à distance, de sécurité, d'efficacité opérationnelle, et bien plus encore.

Nous sommes là pour vous, afin que vous puissiez être là pour vos clients.

DÉCOUVREZ COMMENT TALKDESK PEUT VOUS AIDER
Cloud de centre de ressources pour la continuité des activités

Passage au cloud.

Gestion du travail à distance.

Security.

Operational & cost-efficiency.

Growth and revenue generation.

Hire talent.

Optimisez l'expérience client grâce à l'IA.

Moving Contact Center Cloud

Déplacez votre centre de contact vers le cloud.

Lisez : Why VPN is a poor choice for enabling remote call center staff

Regardez : Rapid transition to the cloud for business continuity

Lisez : Voice over VPN vs. voice over cloud: A side-by-side comparison

Remote Work Management

Gestion du travail à distance.

Read: Get your contact center staff working remotely 

Read: Tips and tricks on how to make the best of working from home

Read: From business continuity to the new normal

Customer Story: IT naturally enables remote work with Talkdesk

Watch: 3 steps to immediately get your contact center staff working remotely

Sécurité

Sécurité

Read: Monitor your contact center with Talkdesk Guardian

Regardez : Security best practices for remote contact centers

Watch: Making security a priority in your contact center

Apprenez : Talkdesk’s guide to security and compliance

Personnel à distance

Efficacité opérationnelle et rentabilité.

Regardez : 3 key trends driving self-service AI adoption

Regardez : 4 essentials for developing a transformative self-service strategy

Lisez : Making the move to omnichannel

Lisez : Improve customer experience with a Virtual Agent

Lisez : The future of contact centers

Transform Your Contact Center From A Cost Center To A Growth Center

Growth and revenue generation.

Read: Why and how to drive strategic growth through the contact center

Watch: Transform your contact center into a growth center

Explore:

Apprenez :

Improve:


Enhance:


Source Hire Trained Talent

Recherchez et embauchez des personnes qualifiées.

Watch: The importance of fair chance hiring

Watch: Adapting your company to the modern workforce

Read: Onboarding contact center agents: A first impression that really counts

Read: Boost productivity and reduce turnover for your contact center agents

Optimize Customer Experience Ai

Optimisez l'expérience client grâce à l'IA.

Read: 4 AI elements to flatten the contact center curve

Read: AI and flattening the curve for contact centers in times of crisis

Watch: 4 ways AI can flatten the contact center curve and enable business continuity

Watch: The role of AI in CX

"We transitioned almost 200 people to work from home in 24 hours. The flexibility of the product, the support from the staff and the hard work from our team allowed the transition to be almost seamless. Without TalkDesk as our provider it would not have been as easy to complete."

Dale Sturgill, VP Contact Center Operations, EmployBridge

Les clients adorent Talkdesk.

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