SANTÉ ET SOCIAL | Prestataires
La solution d'expérience client alimentée par l’IA spécialement conçue pour le secteur de la santé.
Deliver seamless, personalized patient journeys at scale with the industry’s leading end-to-end patient experience platform.
Co-innovation for better patient experiences.
Explore how Talkdesk Healthcare Experience Cloud directly and deeply integrates with Epic, connecting self-service workflows out-of-the-box, and infusing AI to help patients and agents.
A revolution to how CX platforms can work together and within EHR software.
Agents can use embedded call controls and interaction context persistent across views within Epic as they serve patients and families. Combined with Talkdesk Copilot for real-time agent assistance, this creates a streamlined agent workflow accessible across Epic screens and modules.
Répondez aux attentes croissantes des patients.
video testimonial
Increase in Speed to Answer
Purpose-built for providers.
Talkdesk Healthcare Experience Cloud is designed from the ground up for healthcare. With our AI-powered platform, we help providers manage patient calls, texts, and chats with confidence. Our dedicated product, support, implementation, and strategy teams focus on helping our health system customers thrive. The result? Reduced risk, greater efficiency, and a trusted partnership with health systems.
Ready to work, right away.
Get up and running quickly with built-in EHR integrations, pre-built workflows, and AI-powered automation—no complex setup required. Unlike competitors, we connect directly with Epic, Oracle, and Athenahealth, cutting out extra middleware and reducing cost and implementation time.
Omnichannel CX, unified for healthcare.
From appointment reminders via text to automated voice-based patient payments, our AI-driven platform connects every touchpoint. Ditch the disconnected point solutions—streamline patient journeys, lower operational costs, and reduce frustration with a fully integrated experience.
Engage patients from start to finish.
During visit
- Appointment notifications.
- Patient feedback collection.
After visit
- Billing reminders.
- Referral and order status.
- Self-service prescription refills.
Between visits
- Broadcast announcements.
- Automated recall messages.
- Transfer calls to specific locations or providers.
Reimagine the patient experience with ease.
Give patients the seamless, connected care they deserve. Talkdesk Healthcare Experience Cloud for Providers combines AI-powered insights, intuitive workflows, and direct EHR integrations to help you simplify operations and elevate every interaction. Deliver better care, faster—without the complexity.
Intégration native avec les principaux EHR.
Leader du marché.
« Healthcare Experience Cloud aide les organismes de santé à répondre aux exigences des clients et à dépasser leurs attentes en garantissant une expérience positive pour les patients. Cette solution robuste améliore également la fidélisation des employés tout en offrant de meilleurs résultats aux patients. »
Alpa Shah Global Vice President, CX practice chez Frost & Sullivan
Ressources annexes.
Get answers to your questions about contact center solutions for healthcare providers.
How can healthcare contact center solutions improve patient care?
By unifying patient information and automating workflows, healthcare contact center solutions help providers reduce wait times, streamline scheduling, and deliver personalized interactions. Talkdesk Autopilot™ automates key touchpoints like appointment management, prescription refills, and payment processing, while Talkdesk Navigator™ intelligently routes patients for faster resolutions.
How do healthcare contact center solutions help providers operate more efficiently?
These solutions automate repetitive tasks, integrate critical systems like EHRs, and provide real-time analytics. Talkdesk QM Assist™ transcribes and evaluates 100% of interactions, delivering actionable recommendations to improve agent performance and streamline workflows.
How do healthcare contact center solutions help providers deliver personalized care?
By integrating data from multiple systems, healthcare contact center solutions provide agents with a complete view of the patient. Talkdesk Agent Workspace™ unifies EHR and CRM data, while Talkdesk Copilot™ offers real-time AI guidance, enabling staff to deliver efficient, meaningful, and personalized interactions.
Transform patient care with AI-powered solutions.
Discover how Talkdesk Healthcare Experience Cloud can revolutionize your patient journey through AI-driven innovation and industry expertise.