Press Release
Talkdesk named a finalist in The 2024 A.I. Awards in three categories, showcasing innovation and commitment to artificial intelligence-powered customer experience
The awards recognize the best and the brightest in solutions utilizing artificial intelligence
SAN FRANCISCO – September 18, 2024 – Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has been named a finalist in the 2024 A.I. Awards program in three categories: Best Use of AI in Healthcare, Best Use of AI in Retail and eCommerce, and Best Use of AI in Customer Service.
A new awards program launched earlier this year by established cloud computing awards body The Cloud Awards, The A.I. Awards recognizes and rewards excellence and innovation in the use or development of cloud artificial intelligence technologies and machine learning.
The program features a wide range of categories. The Best Use of AI in Customer Service recognizes the most innovative use of AI to help organizations drive improvements in CX and better support their customers. The Best Use of AI in Healthcare and Best Use of AI in Retail and eCommerce recognize AI excellence and application in specific verticals. Talkdesk is a finalist in these categories for its flagship Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™.
Talkdesk CX Cloud is an AI-powered customer experience platform that helps enterprises deliver modern customer service their way with native applications for omnichannel engagement, customer experience analytics, customer self-service, workforce engagement, and employee collaboration. The purpose-built Talkdesk Industry Experience Clouds are purpose-built to address the unique workflows, requirements, and regulations specific to individual industries, including financial services, healthcare, retail, government, and education. With specialized workflows and integrations delivered out of the box, Industry Experience Clouds accelerate time to value and provide a higher return on investment (ROI) than one-size-fits-all solutions.
The program’s judges will determine which of the finalists should be crowned the winner in each category, with the announcement of their decision to be made on October 8, 2024.
Supporting Quotes
James Williams, chief executive officer of The Cloud Awards, said: “We’re excited to reveal the finalists of the inaugural A.I. Awards. The program spotlights the incredible innovations taking place in the world of cloud AI all over the globe, and Talkdesk fully deserves its place amongst this year’s outstanding finalists. Across the whole program, these finalists demonstrate that ingenious AI-driven solutions can emerge from anywhere, from organizations of any size, driving positive change in almost any industry you can think of. We can’t wait to see who the judging panel selects as the winners and wish all of our finalists luck in the final round of assessment.”
Tiago Paiva, chief executive officer and founder of Talkdesk, said: “We are proud to be named a finalist across multiple categories in The 2024 A.I. Awards. We’ve worked hard to innovate and create AI-powered CX solutions that meet the unique needs of different industries and help our customers stay ahead in their markets. This recognition shows the dedication of our teams and motivates us to keep raising the bar.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
About The A.I. Awards
The A.I. Awards recognizes the best and the brightest in solutions utilizing artificial intelligence. The program incorporates 21 categories across a wide range of sectors, including ‘Best Use of AI in Retail and eCommerce’ and ‘Best Use of AI in Finance.’
Media Contacts:
Talkdesk
Talkdesk Public Relations
The Cloud Awards
Matthew Gregory