Press Release
Talkdesk CX Cloud to enhance HyreCar’s customer service outcomes
Talkdesk seamless integrations with Salesforce and Zendesk accelerates HyreCar focus on personalized service and optimal customer experience
- HyreCar to consolidate multiple systems into one unified contact center solution from Talkdesk
- Talkdesk cloud solutions keep HyreCar agile and able to self-manage its contact center with clicks, not code
- HyreCar to unify contact center and CRM database with Talkdesk for Salesforce and streamline helpdesk operations with Talkdesk for Zendesk
SAN FRANCISCO — August 25, 2020 — Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced HyreCar selected Talkdesk CX Cloud™, an end-to-end solution on a single platform, to drive its customer service and sales operations. HyreCar, the industry-leading car sharing platform for rideshare and delivery drivers, chose Talkdesk to consolidate multiple systems into one unified contact center solution. By moving to Talkdesk CX Cloud, HyreCar’s customer support will have a dependable and scalable solution to support its growth in an easy-to-use platform with added cloud flexibility to integrate with best-of-breed customer experience tools.
“Talkdesk’s commitment to innovation and development stood out to us, making it clear that Talkdesk was the right partner to future-proof our customer service operations,” said Henry Park, chief operating officer, HyreCar. “Customer service is a top priority for us and we are confident that Talkdesk will sustain and strengthen the connection we have with our customers.”
Talkdesk CX Cloud fills an essential need for HyreCar to offer an omnichannel experience for its customers. HyreCar is accessible to rideshare drivers through text messaging, chat, social media and traditional voice channels. The flexibility and customization options available through Talkdesk ensures HyreCar is always available through its users’ preferred communication method. Talkdesk’s enterprise-ready, next-generation cloud architecture keeps HyreCar agile and able to self-manage its contact center with clicks, not code.
“Today’s forward-thinking enterprise organizations are making customer experience a competitive advantage with Talkdesk and transforming their contact centers to keep pace with customer demand,” said Tiago Paiva, chief executive officer, Talkdesk. “We are excited to support HyreCar and look forward to supporting its innovative approach to ridesharing solutions.”
Additionally, HyreCar is implementing the power of Talkdesk integrations with Talkdesk for Salesforce to easily unify its contact center and CRM database, and Talkdesk for Zendesk to streamline its helpdesk and support operations. With Talkdesk for Salesforce, HyreCar agents have immediate access to caller information through automatic screen pops, reducing average handle time, caller wait time and improving overall efficiency. Seamless integration with Zendesk provides HyreCar customer service operations with time-saving automation to lighten agents’ load and promote a stronger focus on personalized service, optimal customer experience.
Additional Resources:
- Learn how Talkdesk Business Continuity keeps business moving forward, even in times of uncertainty
- See how Talkdesk Mobile Agent™ enables a remote workforce, engaging with customers anywhere, any time
- Educate yourself on The Basics of Employing Remote Call Center Agents
- Check out Talkdesk’s prestigious list of awards and recognition, including recent recognition as a Leader in the 2019 Gartner CCaaS Magic Quadrant, North America
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About Talkdesk
Talkdesk® is the cloud contact center solution for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.
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