Press Release
Talkdesk named Best Unified Customer Experience by Vendors in Partnership Awards
PALO ALTO, Calif. and NEW YORK – January 15, 2025 – Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves retail enterprises of all sizes, today announced it was named Best Unified Customer Experience by the Vendors in Partnership (VIP) Awards, an industry celebration for the solution providers that are powering the retail ecosystem. The Best Unified Customer Experience award recognizes innovation in commerce that empowers brands to bring the best customer experience to life, no matter where someone decides to shop.
Talkdesk Retail Experience Cloud™ — an out-of-the-box CX platform purpose-built for retail to unify the customer journey across channels — delivers effortless, connected, and personalized service customers expect, both online and offline. It addresses retailers’ unique challenges by integrating generative AI (GenAI), agentic AI, and automation into every aspect of customer service operations. Specialized workflows for retail use cases and deep integration into retail systems accelerate value faster and easier than one-size-fits-all solutions. Brands like Serta Simmons, Michaels, and Mango use Talkdesk to better connect with, care for, and know their customers.
Supporting Quote
Ed Durbin, vice president and general manager of industry strategy for retail and consumer goods at Talkdesk, said: “While many vendors offer point solutions, Talkdesk uniquely weaves AI throughout a unified platform specifically built to support a holistic customer journey across self-service, live service, workforce management, and analytics. It is a tremendous honor to be recognized as Best Unified Customer Experience by the VIP Awards, and it is rewarding to help so many retailers worldwide navigate and transform their customer experience journeys.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations