Ethical implications of AI-driven retail customer service.

Artificial Intelligence sifts through vast amounts of data to enhance the shopping journey and foster stronger connections between brands and consumer. While AI offers unparalleled opportunities in retail, consumers believe retailers have a responsibility to make AI more diverse, equitable, and inclusive.

Ce que vous allez apprendre :

• Insights from the Talkdesk Bias & Ethical AI in Retail survey.

• The impact of biased AI on customer experience.

• Steps retailers can take to harness AI’s potential while ensuring AI systems remain unbiased and inclusive.

Download the ebook now and equip your business with the knowledge to leverage AI responsibly.