AI for contact center cost reduction UK.

Despite the increase in self-service options, customer interactions continue to grow, with an unprecedented preference for the phone channel—particularly for complex and urgent queries — a trend that shows no sign of slowing down.

With call lengths and agent salaries rising, businesses are struggling to keep a handle on their contact center costs.

This report based on UK data shows how AI — through chatbots, voicebots, agent assistance, post-call automation, and other solutions – can shorten call lengths and handle low-value pre- and post-call work without damaging customer experience.