Webinaire en direct
Série de webinaires de février sur les bonnes pratiques des CX Innovators
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Le 5 février 2025 | 9h00 PST | 12h00 EST
This monthly webinar series from Talkdesk showcases real-world success stories and expert advice from CX leaders to help you enhance customer experience, boost efficiency, streamline operations, drive business growth, and build meaningful connections.
Join us for the February edition of the CX Innovators Best Practice Series, where we’ll dive into groundbreaking CX success stories and strategies transforming the financial services industry!
In this interactive session, you’ll learn how:
Credit Union 1 integrated AI to enhance self-service with a 70% chatbot containment rate.
Municipal Credit Union (MCU) reduced call wait times by 66%, achieved 64% virtual agent containment, saved over $1M, and enhanced personalized member service.
To integrate top tips and tricks that will uplevel your CX, no matter your industry or job level l.
Cate Vanesse
Director, customer marketing at Talkdesk
Garrett Jorewicz
SVP of member experience at Credit Union 1
Stuart Salembier
VP of member experience at Municipal Credit Union
